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I love the layout, the simplicity of design, and the way it functions. Everything on the platform has been very consistent. I've used a few different CRMs before, and nothing else compares. The platform is easy on the eyes, the dialing is easy on the ears.

The ONLY downside of using Close that I can think of at this very moment.. is that I cannot power-dial through the list of leads with my mobile phone. (Unless I can and it's just restricted by my company). Other than that, no complaints.

Close is helping to solve the need for a consistent and smooth CRM for, of course, promptly reaching out to leads and maintaining a business relationship with them through multiple avenues of communication.

All my leads are right there in one place, easy to track; love that I can send an email, and/or call, and/or text all from one screen; I can leave notes for myself or my colleagues to see--whoever is talking to the client can see the necessary information, but it still tracks them as my client; also love that I can set reminders to follow-up with clients

I have not been able to call overseas. I think maybe there is another step that needs to be taken so this can happen . . .

Close is streamlining our outbound sales calls and making it easy to see who is dealing with each lead

All communications and tasks and information are consolidated into one place. Close has AWESOME and fast customer response. They treat me as if I'm an account admin anytime I submit a question or request!

It would be neat to see the power/auto dialer have a "double dial" option.

They make my job as an appointment setter easy. All notes and customer information is in one place for me to get caught up really quickly!

Close has certainly been a standout tool that has proven to be super effective in managing relationships with leads and customers. Its seamless user experience, powerful automation features, and exceptional support make it a powerful asset for any sales-focused organization.

The Close mobile app does not offer the same comprehensive functionality as its web-based version. Some users might find the app's features limited, which could impact their ability to work efficiently on the go. Close can focus on enhancing its marketing automation capabilities, along with sales, as some businesses heavily rely on marketing automation for lead and customer engagement.

Close provides real-time reporting and analytics, empowering users to make data-driven decisions. By integrating various communication channels (calls, emails, and SMS) into one platform, it has simplified communication management. Automation in the form of timely follow-ups and personalized interactions has helped businesses turn leads into loyal customers, thereby driving revenues.

In our small team we focus on producing and delivering sales e-mails through the template driven system that Close has, along with the easy reminder setup, we never leave a potential customer behind. The second major plus for us is the seamless intergration with our website and social media accounts, in that when prospects submit forms on the platforms, the form data is easily fed into Close and automatically appears as a lead prospect and a to-do task for our sales team .. this took a lot of pain away for us. BUT for us, it is the ease of use, other CRM's tend to be difficult to setup, get going and to get to the point where we just want to send e-mails to client prospects, Close is the winner all the way.

The only real problem we encountered was a glitch when sending images to an Outlook client - the images would not size properly, we then discovered this is a well known fault in the way Outlook reads the HTML messages, a quick rectification code string is inserted into our templates, and now images render correctly in Outlook. Other than that one minor issue, we have not experienced any errors/downtime etc .. system works flawlessly!

As a SaaS startup focussed on the pet grooming industry, our target market is very small and niche. So the ability to capture leads, not only from our sales people generating leads, but from our website and social media pages as well. automatically and seamlessly is a major bonus for us.

It is clean and easy to use. It keeps you focused on the things that matter. Every other CRM felt overwhelming, had feature bloat and was a nightmare. It ended up paralyzing me and I wouldn't use it. With Close, I started immediately, intuitively, and never stopped.

The price is a little bit high for us as a scrappy startup, but with their new startup pricing plan it is much more do-able. I don't really have any other negative feedback, they're truly awesome.

Close is helping my sales developement reps track leads, automate outreach messages, and most importantly get meetings booked for me with our target customers. I then close those sales and track everything in Close.

User interface is brilliant Lack of clutter, means it's easy to use Solid features and good pricing (new startup plan)

Can be some bugs from time to time, however customer support is always on it

Sales. It's a machine at cold outreach, love the sequences feature.

Automation is key to us growing our business and allows us to reach out to literally thousands of new clients every week.

Nothing, to be honest, the only thing is that reporting could be more detailed.

New business generation and tracking of sales staff which is crucial

The ease of use. It's incredibly easy to build a list of targeted leads to contact - and allows you to automate email sequences and calls to make contacting them hassle free.

As with using any CRM it can seem a bit alien when you first take a look. After using it for a couple of days I found it to be one of the best CRM's I've used and really struggling to find a down side!

Close makes it incredibly easy to target leads and automate follow up - reducing the time spent on admin. It's also great for reporting to track the success of campaigns.

I just love how everything is well intergrated and easy to use and monitor all aspects of my work.

Nothing really. I wish I had known about Close earlier.

The customer service is incredibly fast and helpful.

Extremely easy to link email accounts to Close. It's also fantastic for creating sequences and assigning statuses to leads. Importing and exporting leads is also super easy to do. Bulk editing is fantastic for cleaning up your inbox. It really is an impressive piece of kit.

I truly don't see any downsides about Close. It's great value for money and is central to our business. I couldn't think of one area where our experience could be improved and I have used several other CRMs in the past

By centralizing our customer base, our team members can follow a streamlined process of following up on leads, and for us, this ensures that no opportunities are being spurned due to disorganization

I like how easy it is and how fast you can do things. I ove to do things with speed. The faster you do things, the faster you get to your Sale and the faster you get to your Money.

For beginners it can be a bit complicated, but there still are very good instructions. Also for a beginner agency with no money on the start, it can be a bit pricy.

Close helps me do complete things faster. Even when you have a little bit of slow staff, close helps to gives everyone a little push to do things faster and more efficient.

Upsides to using close are sending scheduled texts and being able to dispostion easliy allows to make sure no propects slip through the cracks and are all reached

Downsides are when sending a text message, double check you click "send". A lot of the times it will end up as a "Draft" and will not be sent out.

Able to seamlessly dial through hundreds of leads everyday in the smart view that are shuffled based on time zone. The scheduled task is also very helpful to not let leads be forgetten about

The way it makes our day to day follow ups with our clients so easy and handy

We can micromanage every single detail about an action, its a pro as well as a con :)

Pipeline management, Continuous follow ups with my leads, lead tracking

It motivates you to make your prospecting life very easy and more accurate boosts sales definetley

I dislike that close doesnt have a mobile app other than that perfection

Prospecting and following up with tons of leads more accurtely

Close CRM has a very user-friendly interface as it helps to navigate the information. It is very simple & easy to use. It also helps to track the activity and also in reporting as well.

The mobile app has limited features when compared to the desktop version, it sometimes limits the usage & hampers the experience. If increased, it can help us increase productivity as well.

Close CRM offers features like email tracking, call logging, and templates, which help sales teams manage their communication with prospects and customers more effectively. These tools provide insights into customer engagement.

Close CRM is an excellent tool for managing relationships with leads and customers. It boasts impressive sales automation features that can help nearly any lead generation or sales process. It is a significantly better tool if you want to create scalable sales processes. Close centralizes much of your lead generation and sales pipeline and organizes your entire team. It is a great option for small startups or medium-sized companies. The software is perfect for following up with leads, closing sales, or managing a sales team. If you wish to contact, nurture, and close your leads without any technical hassle, then Close CRM rocks.

The SMS feature in Close CRM is reported to be costly and may only work with a few countries. Close should include more countries for SMS feature usage as well.

Close CRM is specifically designed to help sales teams close deals faster. It provides features like automated email and SMS sequences, customized and real-time notifications, and call automation. These tools enable sales reps to stay on top of important activities, follow up with leads promptly, and increase their chances of closing deals.

This app is useful for my professional life. It has helped me to complete my tasks on time due to its unique feature. It helped me to attract customers and increase business for my company.

This app has few bugs which disturb me while working. It delays my work and because of which my entire work takes a set back. App bugs can be removed to smoothen the work.

Close helps me keep track of vast data of employees as well as helps me to track emails that I have sent. This feature has eased my work a lot. I need not to keep track manually

Assess the user interface and overall user experience. Consider how intuitive the software is, the clarity of navigation, and the ease of accessing different features. Evaluate the overall design, aesthetics, and responsiveness of the CRM.

Lack of Native Integrations: While Close CRM does offer integrations with popular tools and platforms, some users have expressed a desire for a wider range of native integrations. This may require additional effort or the use of third-party tools to connect Close CRM with other systems or software.

Efficient Sales Pipeline Management: Close CRM helps businesses streamline their sales pipeline by providing tools to track and manage deals at various stages. It enables sales teams to monitor progress, assign tasks, and collaborate effectively, leading to improved efficiency and visibility into the sales process.

Close CRM provides tools for lead tracking, qualification, and prioritisation. Users can easily manage their leads, track progress, and assign tasks to team members, helping to streamline the sales pipeline.

Close CRM may be considered relatively expensive for small businesses or startups, especially compared to some other CRM options on the market.

Close CRM provides tools for managing the entire sales pipeline, allowing users to track and monitor leads, deals, and opportunities. This helps sales teams prioritize their efforts, stay organized, and increase the likelihood of closing deals.