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Grasshopper
Visuelle Programmierung für Designer
4.1
(146)
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Grasshopper-Rezensionen und Produktdetails

Grasshopper-Übersicht
Was ist Heuschrecke?

Grasshopper ist ein praktisches Tool, das Unternehmen mit einem vollständigen virtuellen Telefonsystem ausstattet. Die Lösung trägt dazu bei, die Kosten so gering wie möglich zu halten, weshalb die Plattform von Freelancern und Solopreneurs bevorzugt wird. Grasshopper ermöglicht es Benutzern auch, aus verschiedenen Telefonnummern auszuwählen. Mit Grasshopper können Benutzer Geld für die Kommunikation sparen und gleichzeitig sicherstellen, dass Sie von professioneller und ausgeklügelter Kommunikationstechnologie unterstützt werden, die zur Stärkung Ihrer Marke beiträgt.

Unternehmen LogMeIn, Inc.
Gründungsjahr 2003
Firmengröße 1001-5000 Mitarbeiter
Hauptsitz Boston, MA, Vereinigte Staaten
Soziale Medien
Grasshopper-Kategorien aktiviert Findstack
Stellen Sie Fragen zu Grasshopper
Wofür eignet sich Grasshopper am besten?
Wie schneidet Grasshopper im Vergleich zu Aircall ab?
Was sind die Vor- und Nachteile von Grasshopper?
Grasshopper-Produktdetails
Segment
Vertriebspartner
Mittlerer Markt
Einsatz Cloud / SaaS / Webbasiert, Desktop-Mac, Desktop-Windows, mobiles Android, mobiles iPhone, On-Premise-Linux
Unterstützung 24/7 (Live-Repräsentant), Chat, E-Mail/Helpdesk, FAQs/Forum, Wissensdatenbank, Telefonsupport
Ausbildung Dokumentation
Sprachen Englisch
Heuschrecke-Funktionen
Automatischer Teilnehmer
Rufen Sie Barging an
Anrufweiterleitung
Anrufprotokolle
Anrufüberwachung
Anrufwarteschlangen
Aufnahmen von Anrufen
Anrufberichte und Analysen
Anrufweiterleitung
Anruf-Screening
Anrufweiterleitung
Rufen Sie Flüstern an
Anrufer-ID
Telefonkonferenz
Kontaktverwaltung
Bitte nicht stören
Fax an E-Mail
HD Voice
IVR (Interaktive Sprachantwort)
Integration mit CRM
Auslandsgespräche
App
Nummernportierung
Anwesenheitsanzeige
SIP-Trunking
Softphone
Simsen
Video Conferencing
Voicemail
Voicemail an E-Mail
Grasshopper-Medien
Heuschrecke 0
Heuschrecke 1
Heuschrecke 2
Heuschrecke 3
Heuschrecke 4
Heuschrecke 5
Grasshopper-Screenshots
Haftungsausschluss
Unsere Forschung basiert auf verschiedenen maßgeblichen Quellen und soll allgemeine Ratschläge geben. Wir garantieren nicht, dass unsere Vorschläge für jeden Anwendungsfall am besten funktionieren. Berücksichtigen Sie daher bei der Auswahl von Produkten und Dienstleistungen Ihre individuellen Bedürfnisse. Teilen Sie uns gerne mit Feedback.
Letzte Aktualisierung: November 14, 2024
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146 Grasshopper Rezensionen
4.1 von 5
Kleinunternehmen (50 oder weniger Mitarbeiter)
22. Dezember 2023
 Quelle
Gesamtbewertung:
5.0
JW
Jordan W.
Account Manager
Teilen
„Ich helfe dabei, die Arbeit von meinem Privatleben zu trennen!“
Was gefällt Ihnen an Grasshopper am besten?

The ability of having another phone number without carrying around two phones!

Was gefällt Ihnen an Grasshopper nicht?

The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it!

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

The ability of having a work number seperate from my personal number as well as the ability of being able to have multiple away greetings!

Kleinunternehmen (50 oder weniger Mitarbeiter)
04. Nov 2022
 Quelle
Gesamtbewertung:
5.0
AI
Antonius I.
Eigentümer
Teilen
"Mach es einfach"
Was gefällt Ihnen an Grasshopper am besten?

I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls.

Was gefällt Ihnen an Grasshopper nicht?

I'd like to be able to text more than one picture at a time.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

The ease of call forwarding to a call center is huge. It allows my business to operate in a professional manner and helps us to appear bigger than we are.

Kleinunternehmen (50 oder weniger Mitarbeiter)
02. Nov 2022
 Quelle
Gesamtbewertung:
5.0
Tammy Steinbach M. Avatar
Tammy Steinbach M.
Eigentümer
Teilen
„So einfach zu verarbeiten“
Was gefällt Ihnen an Grasshopper am besten?

It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it!

Was gefällt Ihnen an Grasshopper nicht?

I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Grasshopper can always pick up those calls for you, even when you aren't able to yourself. The auto-reply text to missed calls is so helpful and let's the customer know they are important.

Kleinunternehmen (50 oder weniger Mitarbeiter)
31. Oktober 2022
 Quelle
Gesamtbewertung:
5.0
AS
Amber S.
Kundendienstleistung
Teilen
„Wunderbare Call-Channeling-Technologie“
Was gefällt Ihnen an Grasshopper am besten?

Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through.

Was gefällt Ihnen an Grasshopper nicht?

The only thing that I dislike is that sometimes the call does not always come through. This issue has to do with service in the area I'm in as well, though. It can drop calls just like a standard provider.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Grasshopper allows customers the ability to text Customer Support if they cannot call and also lets me send an automated response text to them if I am on the other line asking them to write in what their request is while they wait. On heavy call days, this alleviates the stress of juggling multiple calls tremendously.

Unternehmen (> 1000 MA)
13. September 2022
 Quelle
Gesamtbewertung:
5.0
CW
Christopher W.
Senior-Recruiter
Teilen
"Toller Wert"
Was gefällt Ihnen an Grasshopper am besten?

Desktop and mobile apps. Great for working at home.

Was gefällt Ihnen an Grasshopper nicht?

Texting is limited. Contacts are not available in the desktop app.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Always have access to my phone number

Kleinunternehmen (50 oder weniger Mitarbeiter)
17. August 2021
 Quelle
Gesamtbewertung:
5.0
CP
Cindy P.
Office Operations Manager
Teilen
„Perfekte virtuelle Telefonlösung für Startups“
Was gefällt Ihnen an Grasshopper am besten?

The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail.

Was gefällt Ihnen an Grasshopper nicht?

Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

A full phone system is very expensive and desk phones take up a lot of space. As a startup, it's much more cost effective to use Grasshopper's virutual phone system. It takes little to no time at all to learn the system since you are already using your own phone. Setting up a new user take 5 minutes and there is quite a bit of personalization (time zone, hours, how many rings, etc).

Mittleres Marktsegment (51–1000 Mitarbeiter)
02. Februar 2021
 Quelle
Gesamtbewertung:
5.0
KK
Kevin K.
Direktor
Teilen
„Grasshopper rettet unser Geschäft während COVID“
Was gefällt Ihnen an Grasshopper am besten?

The simplistic approach to the admin portal. Anyone can use it.

Was gefällt Ihnen an Grasshopper nicht?

I wish the branching extension could have sub branches

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

During COVID, our team went remote and we are still working remote. Trying to answer our phones remotely was nearly impossible. Our customer service complaints went through the roof. We now have a robust process with nearly 100% answer compliance. Reporting feature is great to see how we are doing.

Kleinunternehmen (50 oder weniger Mitarbeiter)
20. September 2020
 Quelle
Gesamtbewertung:
5.0
ML
Myron L.
Leitender Betriebsleiter
Teilen
„Toller Service für kleine Unternehmen“
Was gefällt Ihnen an Grasshopper am besten?

I like the fact that I am assigned a toll-free number that forwards the caller to a main prompt. It forwards callers to either a particular extension or to a general extension such as the operator. These calls are forwarded to my cell phone so I can distinguish incoming calls a personal or business.

Was gefällt Ihnen an Grasshopper nicht?

Sometimes incoming calls appear as unknown caller as opposed to the company telephone number. For the most part, this is not a problem.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

The fact that I can distinguish business and personal incoming calls enables me to prepare to answer the phone accordingly. There are currently no actual issues to resolve with Grasshopper at this time.

Mittleres Marktsegment (51–1000 Mitarbeiter)
18. September 2019
 Quelle
Gesamtbewertung:
5.0
HJ
Heman J.
Spezialist für Benutzerunterstützung
Teilen
„Tolles virtuelles Telefonsystem!“
Was gefällt Ihnen an Grasshopper am besten?

It is quite easy to use and implement, while providing clear audio connections

Was gefällt Ihnen an Grasshopper nicht?

Not much! It works as advertised, although the UI is a bit outdated

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Not needing physical handsets is great, and getting data on calls is a game changer

Kleinunternehmen (50 oder weniger Mitarbeiter)
14. Nov 2018
 Quelle
Gesamtbewertung:
5.0
DS
Daniel S.
Gründer
Teilen
„Grasshopper ist der perfekte Telefondienst für Startups und Unternehmen, die viel unterwegs sind.“
Was gefällt Ihnen an Grasshopper am besten?

There are so many things that I love about Grasshopper. Obviously, having a business phone number that forwards directly to my cell phone is fantastic. No matter where I am I can receive business calls. Setting up an automated directory is great so that callers can immediately choose the right option and be sent to the correct person. There's also the option of setting up extensions for users and each extension can be assigned to be sent to a different person's cell phone. So if you have multiple people working from different locations, as far as the caller is concerned they are all immediately accessible through your phone portal as if you were all in one location. Calls can also be transferred from one extension to another just like in a traditional phone system. By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.

Was gefällt Ihnen an Grasshopper nicht?

There isn't much that I dislike about Grasshopper. As I mentioned, the receiving faxes features is great. What would be really cool is if there were an option to send faxes as well. If I could take picture of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people out there (strangely) that like to receive things via fax. I'm sure eventually this will go the way of the dinosaur though.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

The ability to have a business phone system "in the cloud" that allows my company to have the appearance of a centralized location, with no down time on answering or returning calls. It also allows me to not have to give out my personal cell phone number to clients and contacts that I wouldn't want to have it. It saves me leave of mind and also adds efficiency for my and my team even as we are spread out throughout the country.

Kleinunternehmen (50 oder weniger Mitarbeiter)
18. Mai 2018
 Quelle
Gesamtbewertung:
5.0
Jennifer H. Avatar
Jennifer H.
Eigentümer und Hauptdesigner
Teilen
„Heuschrecke für kleine Unternehmen“
Was gefällt Ihnen an Grasshopper am besten?

I made an excellent choice in going with Grasshopper for my small business. I'm able to route calls the appropriate person and retrieve messages from anywhere.

Was gefällt Ihnen an Grasshopper nicht?

I don't have any complaints. I run a small business with 1 sometimes 2 other employees and we don't communicate with clients via the office phone.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

I run a small business and I appreciate the ability to let Grasshopper handle the calls when I'm working in the office. It's probably overkill for what we need, we are rarely in the office and most client communication takes place over cell or text.

Kleinunternehmen (50 oder weniger Mitarbeiter)
17. Mai 2018
 Quelle
Gesamtbewertung:
5.0
KM
Keon M.
Gründer
Teilen
„Grasshopper ist sehr hilfreich und praktisch“
Was gefällt Ihnen an Grasshopper am besten?

I love the affordability, and the fact that I can call and get assistance when needed. I also like that you can add multiple lines.

Was gefällt Ihnen an Grasshopper nicht?

There really isn't much that I dislike. I can't think of much that I don't like. At least not enough to comment on.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

It allows me to have a professional business number and not have people call my personal cell. This keeps my number both secure and private unless I want an individual to have it.

Kleinunternehmen (50 oder weniger Mitarbeiter)
16. Mai 2018
 Quelle
Gesamtbewertung:
5.0
BT
Betsy T.
Teilebesitzer
Teilen
„Tolles Telefonsystem für kleine Unternehmen“
Was gefällt Ihnen an Grasshopper am besten?

I like how we were able to set up press 1 for English and press 2 for Spanish. Can track all calls and offer professional voice studio. Makes your company look very professional.

Was gefällt Ihnen an Grasshopper nicht?

Setting up everything. Other than that there is not much we do not like.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

I realized you do have to press one in order to have your professional voicemail set up. Without it will go to your personal email.

Kleinunternehmen (50 oder weniger Mitarbeiter)
15. Mai 2018
 Quelle
Gesamtbewertung:
5.0
LA
Lee Ann A.
Gründer
Teilen
„Ich liebe Grasshopper!“
Was gefällt Ihnen an Grasshopper am besten?

I like the convenience of forwarding my calls. I like the voice mails converted to emails.

Was gefällt Ihnen an Grasshopper nicht?

There is nothing I dislike about Grasshopper at this time.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

More cost effective for my business.

Kleinunternehmen (50 oder weniger Mitarbeiter)
11. Mai 2018
 Quelle
Gesamtbewertung:
5.0
WS
Wolf s.
Gründer
Teilen
„Telefonlösung für kleine Unternehmen in der Cloud“
Was gefällt Ihnen an Grasshopper am besten?

The solution is quick and simple to use; easily update greetings and extensions. The "find me" feature works great and allows me to be mobile and not provide my mobile number. Having a native mobile application directly on my mobile device allows me to even source calls from my "business" number.

Was gefällt Ihnen an Grasshopper nicht?

While there are not too many "dislikes", one major pain is that the website and mobile apps only recognize one company - for most small business that isn't a problem as there is but one. For me, I have many and it would sure be nice to be able to switch companies right from the screen instead of having to log out and back in to the different companies.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

My primary goal was to provide a business number without having to run phone lines into my office for the various businesses I operate. Grasshopper allows me to pick my location and present the organization as a local business.

Kleinunternehmen (50 oder weniger Mitarbeiter)
11. Mai 2018
 Quelle
Gesamtbewertung:
5.0
DM
David M.
Eigentümer und Finanzplaner
Teilen
"Guter Service"
Was gefällt Ihnen an Grasshopper am besten?

Good clean call forwarding. Very easy to use.

Was gefällt Ihnen an Grasshopper nicht?

Unlimited extensions, clean forwarding of calls

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Ease of use

Kleinunternehmen (50 oder weniger Mitarbeiter)
10. Mai 2018
 Quelle
Gesamtbewertung:
5.0
SP
S.William P.
Beraterin für juristische Krankenschwester
Teilen
"Fantastischer Service"
Was gefällt Ihnen an Grasshopper am besten?

The rates and the customer service are the best. The fee I paid for the professional voice over for my line was well worth it!

Was gefällt Ihnen an Grasshopper nicht?

There really isn’t anything I dislike . I have had now issues to remark on

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

The problem I am solving is having a dedicated line separate from my personal number, that is very affordable and lejfrssional . One huge benefit is that the Grasshopper line routes to my cell so I am always connected to my business if needed

Kleinunternehmen (50 oder weniger Mitarbeiter)
09. Mai 2018
 Quelle
Gesamtbewertung:
5.0
GM
George RM
Präsident und Geschäftsführer
Teilen
"Präsident und Geschäftsführer"
Was gefällt Ihnen an Grasshopper am besten?

Customer service. Setting up account and announcements made simple.

Was gefällt Ihnen an Grasshopper nicht?

I have nothing bad to say. Very please with service.

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Offering an 800 number for contact. Immediate notification to iPhone.

Kleinunternehmen (50 oder weniger Mitarbeiter)
08. Mai 2018
 Quelle
Gesamtbewertung:
5.0
MN
Micha N.
Gründer
Teilen
„einfacher und sehr zugänglicher Kundenservice“
Was gefällt Ihnen an Grasshopper am besten?

the attention I get when I call in with questions . . . I also like the fact that Grasshopper's service contains so much more than just a phone number. . . having the conference calling option is a huge plus for me.

Was gefällt Ihnen an Grasshopper nicht?

there is nothing I dislike about Grasshopper. . . this is a very handy service for what I need out of a phone provider

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

this is the best and most cost efficient way of getting my customers to call me

Kleinunternehmen (50 oder weniger Mitarbeiter)
08. Mai 2018
 Quelle
Gesamtbewertung:
5.0
DR
David R.
Gründer
Teilen
„Meine Grasshopper-Rezension“
Was gefällt Ihnen an Grasshopper am besten?

The ease of setup and the functionality of the apps.

Was gefällt Ihnen an Grasshopper nicht?

That they keep playing around with pricing, I am a customer AND an affiliate and in the past year I think the prices have changed three times. It's hard to advertise the business if the prices keep changing :(

Welche Probleme löst Grasshopper und welchen Nutzen haben Sie davon?

Having to carry only one phone for both personal and business calls.

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