Intercom-Bewertungen und Produktdetails

its easy to apply the solution to your platform, and the ticket and automated responses are very effective

maybe you can set the automated responses easier

a easy way to comunicate with your clients

Everything has easy access, and the dashboard is clean and clear. I also love that you can have easy-going conversations with users, adding gifs and emojis.

I'd love to add a back button. Sometimes, when you reply to a conversation, you want to go back to a previous one or back and forth, and if you have many chats in the queue, you can get lost easier.

Well, we have all customer requests in one big queue, and we're able to tag and organize customers as well with your features.

Look and Feel, UX and the Customer Support

Partly the navigation and finding some menupoints

Setting up HelpCenter to empower users to support themselves

The bots, and the facts it's very easy to use

What I dislike the most is writing emails in series and also you need to save every single block in series. Also, the sync with our system at Wolt is not working very well but maybe it's problem with our system.

It's very easy to communicate with our customers and courier

The end-user experience for our clients through the messenger. Also the ease of use for my team.

Email handling in general, and ticketing. With a scaling company, we need to have the ability to reach drill down into the metrics behind where we need to allocate more resources as well as being able to understand where the issues are coming from and if we need to make proper product changes. At the moment, I need to forward certain tickets to HubSpot to create tickets for and the issue with that is I need to pay for and user another service when you should be able to do it all in one place.

It's solving the ability to have easy and accessible channels of communication with our clients. They can reach out through chat, email, phone, and now SMS.

I like how quickly I get answers from Support chat and the fact that new features come frequently.

I would appreciate it if there are more flexibility in some of the features. Features are released with lesser than expected customizable options.

Effective, automated and easy-to-use customer communication. We're able to easily understand how well we've done as an organization and the areas to improve. It also makes the customer trouble shooting and communication easy and fuss free.

simple and easy to use and implementet great with our Wolt tools

Loading times are somethimes a struggle to deal with during peak hours

Cusomer, venue and courier conversations

The interface is quite clear and very intuitive, this makes navigating and even finding features we don't know quite easy

The outbound option have some limitations and is not quite intuitive

Intercom facilitates receiving messages across several platforms and offers many integrations that facilitate personalize intercom

A customer can send a quick message to the support team through our sites UI rather than hunt around for emails/phone numbers.

When a logged-in users tries to contact us, Intercom picks them up as Leads (and as such we can't take advantage of gathering their Name, Business etc) but thankfully we still get their recent URL visits.

Getting user guides out the customers/having a set of commonly asked questions as guides for ready to use without waiting on a response from the team.

Intercom lets our team delegate and prioritize incoming support tickets very easily, and its integration of incoming emails and live chat bots into one inbox is invaluable given our multiple support funnels. Its notes feature also allows for internal communication and tracking as we help customers.

We've seen some inconsistencies in the tracking, and sometimes the way it tracks our performance is confusing. But our talks with Intercom's support team have been helpful in that regard.

We've been able to really clearly track which issues customers have most often, and then prioritize fixing those problematic parts of our product. Definitely the best tool for categorizing and interpreting the behavior of large numbers of customers.

They are always helpful and want to see their customers succeed, so any time I have a question I know someone will be there to answer it. I also appreciate the speed at which the software works

There are som basic features that Intercom is missing (such as customization of messaging), but they're constantly changing and updating to customers needs so I know they'll have this soon!

One of the biggest benefits is automation and self-service, we've been able to cut down on the number of conversations our employees have to have by self-resolving problems with a bot

The way you can automate the messages to the clients

Nothing, I haven't found anything I don't like yet

We are solving our biggest problem in Katoo - easy support communication with our clients. Thanks to the widget inside the app, this has been solved

I've been implementing and using Intercom for over 5 years at various startups. The ability to slice and dice users based on both user attributes and user events is second to none. If you're looking to communicate in-app with your app users, no one comes close to being able to do what you can do with Intercom. I've tried several other solutions but they all fall short.

Initially, Intercom's pricing was very reasonable and well-suited even for startups. At the most recent place, I've adopted Intercom the pricing has gone way up, and they only support annual billing for the higher-end plans. Some of the features I want are WAY to expensive :(

Communicating in-app with customers is now a breeze. Beforehand we were relying primarily on email and using Pendo for some of the in-app messaging. Creating tours is also easier now.

Intercom is amazing and minimalistic, great for large support teams who need to respond to queries quickly with a wide range of applications made by many companies.

Intercom has brutal pricing which means smaller teams are typically unable to pay the pricing to use Intercom on a long-term basis. Tuning down the pricing a bit would be amazing.

I'm solving problems with Intercom such as slow response times (as we used to use Zendesk which is an entirely email-support service which results in slower response times)

- the conversation window, I find useful being able to add gifs, images, documents, help center articles and so on - design: clear and straightforward - bot, it's highly customizable

- missing features to format help center articles (inline images) - inability to send custom email addresses when answering customers - reporting, every dashboard shows different numbers

Solving the customer's support requests, questions and doubts in a fast and effective way. The API integration is great, the system fast and the setting straightforward.

most helpful: macros articles navigation review bot exact dates and times on messages UI on both end, user and agent are pretty well set out people don't ignore the bot like they usually do

lease helpful/dislike: tagging of co-workers on intercom, mentions need to be more obvious filtering of messages search function is abysmal on the chat agent support end kind of creepy with the tracking

easy to communicate, get a hold of someone, and get reviewed based on the interactions instead of being reviewed as a whole. It's easy to see the small interactions that make the difference for companies. Like they always say: its those little things.

I love interom cause it's really easy to implement at first ,it doesn't take very long to understand how it all works, the banners are really useful to broadcast messages to the users in less than 5 minutes , and user flitlering is awesome!

The mobile app is so bad , sometimes when I'm on the road or not on my computer , I'd like to use the app to reply to our users , the notifications are really good , but interface , editing macros , how messages are grouped , and the overall UI is really bad imo. also , please add dark theme , my eyes can't take the white theme any longer :'(

Intercom allows us to connect to our users and hear their feedback easily and without the hassle of going through tons of Emails, our user engagement increased dramatically with intercom.

The modern interface and easy navigation. I like how easy it is to add stuff like files, images and such. Also i like how the emails look after sending them out

Lag when editing emails. I experience the intercom working pretty slow sometimes unfortunately. For sure there could be some improvement on the fluidity of the service.

I mainly use it to contact my clients about promotional campaigns. I believe my company is benefiting financially from using this product. Yes i am more productive.

I do enjoy the general experience and all the features available, but I wish that the Csat experience was better documented as a Csat lead in our company. I also love how amazing the people on your support team are!

I don't particularly appreciate how the support team takes an hour to respond to me, and every time you experience outages, the information is not widespread and reactive rather than proactive

We are using Intercom to process live chats, find our internal pain points in processes, QA people based on their performance, and also make sales. It has been beneficial to me as the Csat and QA lead to find information on intercom.

The system is easy to use, well laid out and I find features easy to navigate without much difficulty. It is also customisable for what we need!

Although the help is fantastic and they do a great job of following up, I would love to hear from them a little sooner (which I know is difficult) or have more in the guide or FAQ's to answer some questions I have.

I am able to chat to our customers on a regularly basis, track conversations and share with other people from my organisation which makes things easier to manage!