Zoho CRM ist eine führende Plattform für das Kundenbeziehungsmanagement, auf die sich Unternehmen jeder Größe verlassen können, um Verkäufe zu verwalten, Marketingkampagnen zu verfolgen und Kundeneinblicke in einer zentralisierten, kollaborativen Umgebung zu gewinnen. Verwenden Zoho CRM können Benutzer diese Plattform nach ihren persönlichen Vorlieben einrichten und anpassen und alle erforderlichen Daten und Arbeitsabläufe integrieren, um ihre Funktionen zu maximieren. Zoho CRM ist auch in einem kostenlosen Plan verfügbar und wird je nach den benötigten Funktionen schrittweise skaliert.
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Segment |
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Einsatz | Cloud / SaaS / Webbasiert, mobiles Android, mobiles iPad, mobiles iPhone |
Unterstützung | 24/7 (Live-Repräsentant), Chat, E-Mail/Helpdesk, FAQs/Forum, Wissensdatenbank, Telefonsupport |
Ausbildung | Dokumentation |
Sprachen | Englisch |
It's dashboard is the best thing I ever used, it's easy to use and easy to integrate in any system, also it hase great support team which help in every scenario.
It's costly and more clumsy as it has more features then needed
It connects my clients to my sales and management team easily and without any fear of missing leads.
I have been using Zoho from last few yers my experience with Zoho was amazing like Sales process in Zoho is very good . it's easy to use , I am using is frequently, the best thing is that Zoho have mobile application which makes every process easy . Their customer support service is very fast , I loved it .
Zoho need some improvement , it have time taking proceses , also it is more expensive then other CRM . In this price rang Zoho should offer more features . Sometimes we face integration issue.
As a Sales person , I feel that sales process of Zoho is fantastic , Also they have Mobile applications which helps alot. CRM is perfect.
Its easy to instal- intergrate and implement. Its good for sales cycle and to use Zoho is very easy. It has all the features you will need in a CRM and customer support is top Quality. I use zoho daily
Nothing i love every thing about Zoho CRM
Sales Cycle - reporting - sending emails - and tracking
It has everything that a CRM must have. User access is simple, each stage of sales has been defined, very convenient to directly update the leads, contacts and deals through Outlook.
I do not find anything to dislike with ZOHO CRM. It works well for me.
- Keeping records of sales cycle. - Complete database of leads and contacts for all geographies and industry verticals. - Deal tracker and reminding with the records that I have maintained for taking the follow ups. - Sales analytics to track down KPI's. Account management of Inbounds and outbounds during the sales cycle.
The support is outstanding and tons of value
Nothing that I dislike as of now. Every issue was resolved
Lead to win solutions as well as a robust after sales module
I loke how I can save customer information, schedule tasks and meetings and still intergrate my emails with Zoho CRM
Sometimes, when I make calls, they are not recorded correctly.
I am solving the problem of record keeping and data retention. I have been able to retain customer comments and information as well as assist in following up with them.
This CRM provides end to end solution to a sales professional. The tool helps in identifying the leads and helps till the order execution process. In short, It is features rich sales tools for an individual as well team leaders. If you would like to utilize it best, use its app on mobile. Instant call to a potential customer and follow-up is really easy from the mobile app.
Configuring access right features little complex mostly when the team size is big. Merging duplicate data is also not as easy. Social media integration could be better.
Tracking the right kind of prospects and making follow-ups with them perfectly. The tool helping me in execution of sales process and helping me in day to day sales activities.
Switching to a full-fledged online business software suite is a great advantage. Zoho's complete suite includes all the software that integrates well with the system. If you are looking for more features, you can find them all there.
There are some features that are only available in the paid version, such as filtering and layout adjustments.
It was easy to work in the Zoho environment. The layout is good and everything has a nice consistent feel.
I am very happy with the zoho CRM its very useful toll for daliy activities from sales point of view, Its been five years that I am using zoho in starting phase I only use to work as an exceutive So I only use leads and account option but from last two years as I am handling team of 6 memebers so its very easy to track there performace of daily activies via using dashboards and reports
as of now I dont think so is there chnages are required but yes we can definityly work on call logs part when we use mobile app for calling.
This is platform where we can manage client data and leads for te company, and we can get automatic reports, yes using zoho is more productive.
Zoho CRM is one of the most helpful apparatus for conveying each of the deals' work. It is not difficult to explore and putting away the client data is advantageous to such an extent that I can undoubtedly tap every one of the exercises.
It is great overall. No issues by any means. yet, now and again doesn't send appropriate updates on subsequent meet-ups over their application and it additionally doesn't adjust the information appropriately.
Assisting us with having all divisions utilize a solitary arrangement and consistent exchange of data and information access. Zoho One gives a general perspective on the business in regard to the pipeline, client necessities, registry, client issues, billables, and so on.
It is straightforward to find data and navigate It helps to manage massive amounts of data easily Helping in sales also.
Nothing to dislike, but there is a suggestion that please add more features in ui.
Lead management Data management
Comprehensive Feature Set: CRM provides a wide range of features to manager customer relationships effectively.
Integration limitations, while zoho crm offers integration options with popular business applications, it may have limitations when it comes to integrating with more specialized or niche software.
Keeping track of the project tasks and issues. Keeping track of the tickets worked on user basis.
Zoho CRM provides advanced sale process automation
Limited customer service ,no flexibly to meet demands of growing business
Common businesses problems ,gives end to end insight to the organization
la dinámica, es excelente, lo recomiendo. Lo tiene todo
me encanta todo, es genial. Funciona todo perfecto. Lo recomiendo total.
Se puedes gestionar la ventas, ayuda a automatizar las campañas de marketing.
I am a fan of ZOHO CRM, ZOHO DESK, ZOHO People & ZOHO CLIQ. I have been working on all of the above for 2 years and one thing that makes me happy is the simplicity of using those tools. The biggest challenge I faced back in 2020 during the early stages of COVID, as a Manager I was forced to lead a team online for the first time and communication &tracking are the 2 things that brought down the efficiency of me & my team members. After a lot of research and meeting with higher officials in our Organization, we ended up at ZOHO. Pricing, support & the usability of the ZOHO software help us to utilize the capability of the team even in those tough times and even know we are still using that software even though we are working from the office right now because we found using those tools helping us to deliver the better results as it is reducing the lot of manual work in tracking & communications. Our support team loves the ZOHO desk very much as it is well organized, previously we used to work on direct emails and the biggest thing we missed over there is the loss of proper tracking and also we missed lot of replies which backfired against our support. However, It is well organized as our support team is working with 100% efficiency.
The one thing I dislike with ZOHO is ZOHO only - I was fully addicted to ZOHO and whenever a client or person was asking for any recommendation regarding the business growth I am suggesting them to go and check in ZOHO. "It is that good & no one will find a loop hole in it"
Pricing, support & the usability of the ZOHO software help us to utilize the capability of the team even in those tough times and even know we are still using that software even though we are working from the office right now because we found using those tools helping us to deliver the better results as it is reducing the lot of manual work in tracking & communications. Our support team loves the ZOHO desk very much as it is well organized, previously we used to work on direct emails and the biggest thing we missed over there is loss of proper tracking and also we missed lot of replies which backfired against our support. However, It is well organized as our support team is working with 100% efficiency.
The Layout of Zoho is user-friendly. You can use Zoho easily. Also, you can track all the records, sales, finance and others. It helps our team get the revenue quickly, and our finance team tracks all the invoices and data.
Nothing is disliked in Zoho One, its the best CRM Solution.
In our organization, Zoho is solving the whole sales management, finance management, inventory management and many more. Also, my organization earns dollars of profit just because of Zoho. With Zoho's help, you can streamline all the processes required in every organization.
One of the standout attributes of Zoho CRM is its user-friendly user interface, which makes it simple for customers to get around and utilize the platform's features. The user-friendly layout helps to ensure that both seasoned professionals and CRM newcomers can rapidly adjust to the program and increase its potential. With customizable dashboards and drag-and-drop modules, customers can customize their CRM practical experience to suit their particular needs and gain an extensive view of their overall sales performance.
The thing I dislike about this application is that, there are several elements that some people may find less advantageous. Like Zoho CRM's extensive features and customization options may present a problem for first-time users or those not familiar with CRM programs. The training curve can be high, needing some time to effort to be aware of and make use of the full range of functions.
The most significant problem that Zoho CRM deals with is the spread and unorganized customer data that companies frequently experience. By centralizing customer data within a database, Zoho CRM will help companies maintain a holistic view of their customers. It allows users to store and access important details for example, contact details, communication history, lead status, and purchase history in one place. This centralized approach removes the requirement for manual data tracking, reduces data duplication, and enhances data accuracy and reliability.
The reporting of zohoband dashbord which we can customised as per the requirement also support is very good . Aprat from this you can prepare n number of reporting like calls status and sales status
For example I want to share more than one account with number of person then we have to do such activities one by one. So share option needs to be improved.which will be really helpful
The reporting of the team members and customer management is very good we can easily manage and we can set the task reminders and calls reminders which will be time efective and easy way to manage the regular activities
Zoho's best part is managing the whole organization process related to Sales, Purchase, Admin, HR and many more. From a sales point of view, its very help me to grow sales either from new or existing accounts.
Nothing is disliked in Zoho CRM, as per my thinking.
The main problem is that every organization manages client data, purchasing, inventory and invoicing. So Zoho One is the best solution to manage everything in a single client. Trust me, my organization adopted Zoho CRM and saved lots of dollars to use this.
Zoho CRM, the very likely CRM software which is used by almost every 2nd person. I have had an amazing experience using Zoho which caters to the business needs of the large-scale enterprises. It is one point solution to hyper manage all operation including sales pipeline, forecasting, automation, task management, managing marketing campaigns, rich analytics and best is, it can be easily setup.
Not much but pricing & Zoho Customer support is something needs to be given importance. Many a times i have connected to different customer representatives and been answered differently for similar queries. I suggest Account Manager concept will definitely reduce the escalation.
Zoho CRM helped my team to overcome difficulties to have a clear understanding of sales forecasting. The task management is very robust it led to timely connection with clients resulting in more deal closures.